Reel Cool Services LLC – Privacy Policy

Last Updated: February 5, 2026

This Privacy Policy describes how Reel Cool Services LLC ("Reel Cool," "we," "us," or "our") collects, uses, stores, and discloses information when you interact with our websites, forms, communications, HVAC services, construction services, and related platforms (collectively, the "Service"), including but not limited to https://reelcoolac.com and associated landing pages.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy should be read together with our Terms and Conditions.

1. Interpretation and Definitions

Interpretation

Capitalized terms have meanings defined below, regardless of whether they appear in singular or plural form.

Definitions

Account – A record created when you submit information or engage with our Service.
Company – Refers to Reel Cool Services LLC, Florida, United States.
Cookies – Small data files stored on your device to track usage and improve functionality.
Country – United States (Florida).
Device – Any device capable of accessing the Service, including computers, tablets, or smartphones.
Personal Data – Any information that identifies or can reasonably identify an individual.
Service – Our websites, intake forms, scheduling tools, communications, HVAC services, residential construction services, and related offerings.
Service Providers – Third parties that perform services on our behalf (e.g., hosting, analytics, communications, scheduling).
Usage Data – Automatically collected data such as IP address, browser type, pages visited, and session duration.
You – The individual accessing or using the Service.

2. Information We Collect

a. Personal Data

We may collect personal information you voluntarily provide, including:

Full name
Email address
Phone number
Service address or city
ZIP code or state of residence
Details related to HVAC or construction service requests
Information submitted through contact forms, quote requests, or appointment scheduling

We do not collect or store payment card information directly.

b. Usage Data

Collected automatically when you interact with the Service, including:

IP address and approximate location
Browser type and version
Device identifiers and operating system
Pages visited, time spent, referral URLs

c. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

Recognize returning visitors
Improve website functionality
Analyze traffic and engagement
Support advertising and remarketing where applicable

You may disable cookies through your browser settings, but some features may not function properly.

3. How We Use Your Data

We use collected data to:

Provide and maintain the Service
Manage accounts, bookings, and CRM records
Communicate via email, SMS, phone, or AI-based systems
Send service-related messages and updates
Deliver promotional communications (only with consent)
Improve performance and user experience
Monitor usage, prevent fraud, and enforce policies
Comply with legal and regulatory obligations

4. SMS & Mobile Messaging Privacy Disclosure

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including but not limited to appointment reminders, customer support communications, and important service updates.

Opt-In & Consent

You will only receive SMS messages if you have explicitly opted in.
We maintain timestamped records of all SMS opt-in actions.
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state laws.

Opt-Out Instructions

You may cancel SMS notifications at any time by replying “STOP”.
Upon opting out, you will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
All opt-out requests are processed immediately.

Message Frequency & Content

Message frequency varies based on your interactions with our business.
Messages will be directly related to the services you have requested.
We do not send promotional or marketing messages without specific, documented consent.

Help & Support

Reply “HELP” for assistance or contact us at [email protected].
Customer support is available during regular business hours.

Carrier Information

Standard message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard SMS opt-in information and consent records.

5. Disclosure of Your Personal Data

We may disclose your information:

To Service Providers strictly to operate and support the Service
In connection with a business transfer, merger, or acquisition
To comply with legal obligations or lawful requests
With your explicit consent

All categories above exclude SMS opt-in and consent data, which is handled separately as described above.

6. Automated Systems and AI Disclosure

Reel Cool Services LLC may use AI-powered chat or voice assistants to assist with customer service, scheduling, lead handling, and automation.

By interacting with these systems, you acknowledge that:

You may be communicating with an automated system
Interactions may be recorded and analyzed to improve service quality
AI-generated responses are informational only
You may request human assistance where available

7. Advertising & Analytics Integrations

We may use third-party analytics or advertising tools, including:

Google Analytics
Google Ads
Meta (Facebook/Instagram) Pixel

These platforms may collect anonymized usage data via cookies or pixels.

You may manage ad preferences through:

Google: https://policies.google.com/privacy
Meta: https://www.facebook.com/privacy/policy
NAI Opt-Out: http://www.networkadvertising.org/choices/

8. Data Retention

We retain personal data only as long as reasonably necessary for:

Business operations
Service recordkeeping
Legal and regulatory compliance
Dispute resolution and security

Usage data may be retained longer for analytics and internal improvements.

9. Data Transfers

Your information may be processed or stored outside your state or country. We apply reasonable safeguards to protect personal data consistent with applicable laws.

10. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal data
Request corrections or deletion
Withdraw consent
Restrict or object to certain processing

California Residents (CCPA and CPRA)

California residents have the right to:

Know what personal data we collect and how it is used
Request access, correction, or deletion
Opt out of the sale of personal data (we do not sell personal data)
Not be discriminated against for exercising privacy rights

Requests may be submitted using the contact information below.

11. Children’s Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided personal information, contact us for removal.

12. Links to Other Websites

Our Service may contain links to third-party websites. We are not responsible for their content or privacy practices.

13. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no system or transmission method is completely secure.